ISO Certificates


Presently, the business environment is a very dynamic one, where the delivery of services continues to evolve and advance. There are many new opportunities as well as challenges for the businesses. As a service provider, it is mandatory to deliver the appropriate services, while adapting to and aligning with the business requirements.

ISO/IEC 20000-1:2018 “Information Technology Service Management Part 1: Service Management Requirements” was delivered on 15 September 2018, and is set to take over from ISO/IEC 20000-1:2011. Any company that wants to continue with the ISO 20000-1 will have to move to the revised standard within a stipulated period. The overall period is three years, from September 2018 through September 2021. During this period of transition, both the ISO 20000-1 standard are valid. The plans implemented would also be valid for both.

ISO Certificates

Benefits of ISO 20000 Certificate

With the help of the updated ISO 20000-1 standard, the best practices have been defined. These are needed to help companies deliver persistent and booming services that continue to evolve with the requirements of users.

This certification specifies requirements for a company to establish, implement, maintain, and continuously improve a Service Management System (SMS). The certification requires you to have a proper plan and design as you aspire to deliver goods and services. It will help you identify points for improvement.

ISO/IEC 20000-1:2018 is based on Annex SL - the new ISO high-level structure (HLS) that brings a similar structure to all management systems.

Few predictable profits of ISO/IEC 20000-1:2018 includes :

  • Brings service management and service delivers to the heart of your business: The upgraded standard helps ensure that service management is executed and aligned with the business plans of your company. This strategic focus results in increasing the performance of your service management system (SMS), making it more effective for you and your customers.
  • Changing trends in service management are tracked: Service management and service delivery are changing regularly. The international standard needed to permit for today’s and tomorrow’s trends should be adhered to apply to ISO/IEC 20000-1. The requirements now focus on what to do and not how to do it. Receiving the standard is possible through various methods with ISO/IEC 20000-1. The services get commoditized, which means that it’s not always possible, or desirable, to agree on all points with customers.
  • Less prescriptive documentation: The upgrade has lowered the need for documentation and procedures which will provide more flexibility, making it easy to apply to any service management system.
  • Enables execution of management systems: There is also a high-level structure that is available, which would apply to the new standards system. This makes it easy to implement and executable.
  • Allows a smooth transition from the 2011 version to the new revised edition: The amount of effort and investment in your existing service management system does not go to waste. There is a clear transition path. Both pre-existing and new requirements are both there.

This certification can be used by:

  • A provider of advice or training in system management.
  • Any customer who wants to feel reassured about the quality of the product or service.
  • A company to monitor, measure and review its service management system and the services.
  • A company to determine its capability for the planning, design, transition, delivery, and enhancement of services.
  • Any customer who wants to see consistency in the lifecycle of the services provided would also look for this certification.
  • A company to improve planning, design, transition, delivery, and enhancement of services through effective execution and operation of a service management system.


How to Register for ISO 20000 Certification?

A certificate to the ISO 20000 norm can upgrade an organization's believability by showing clients that its products and services meet conventions. On certain occasions, or in some enterprises, accreditation is required or legitimately ordered. The confirmation process incorporates executing the necessities of ISO 20000:2018 and afterward finishing a fruitful recorder's review affirming the organization meets those prerequisites.

The ISO accreditation measures contain a couple of principle steps, like applying, the survey of reports, and the definite inspecting methodology. The steps or the phases that are a part of completing the ISO certification issuance process are

The candidate needs to fill in an application for the registrar after selecting a proper ISO accreditation for a product or business.

The application can be submitted either in hard copy via post or soft copy via email. It should contain all the basic information about the organization.

Once application is submitted, the inspector audits the reports based on quality control practices implemented.

The inspector audits the reports based on the quality control practices and strategies implemented in the organization.

At this phase, the auditor determines if there are any flaws in the existing quality control measures which is already in place in the organization.

This is a kind of visionary step that requires critical thinking.

Once the auditor completes the initial survey, the issues in the organization's existing quality control guidelines are audited.

This audited record becomes an action plan.

Includes an exhaustive assessment by auditor on the existing and improved quality controls, covering the detections of non-conformances.

Minor non-conformances comprise minor procedural blames or holes in the framework in consistence with ISO guidelines. The shortcomings of the current quality principles framework come under major non-conformance.

By the last stage of review, the applicant would have handled most of the significant non-conformities.

Once all the gaps and issues are fixed, the ISO Auditor issues the final report. He then forwards the ISO affirmation application to the ISO registrar.


Document Required for ISO Certification


Legal Documents

1. Incorporation Letter
2. GST Registration
3. MSME Registration


Company Profile with Scope of work of Organization


1. Two Sell Invoices
2. Two Purchase Invoices

Other Documents

1. Letter Head
2. Visiting Card
ISO Certificates

How We Help

At Parikalan, your organization gets the guidance of a team of experts to get registered to ISO 20000-1:2018 certification, apart from other certifications, in India. We provide help in all stages of the process of registration and accreditations. With us, organizations will also have at their disposal knowledge and expertise to get the certification. We also help you design and execute measures to enhance the quality of your business. We help you set up proper quality control and monitoring checks. We also help you become better and grow your business with the help of certification. Our team will make you understand all the processes involved in getting this certification with ease. You can enhance your business by these steps and ensure your effective business growth.


ISO/IEC 20000:2018 gives a measurable quality standard for the service management system (SMS). To this side, ISO/IEC 20000-1:2018 classifies and describes the minimal requirements needed for the processes that a company must settle to give and have a pre-defined quality measure by which it gets managed. ISO/IEC 20000 got established based on IT Infrastructure Library (ITIL). It has the complete process details that get described by the IT Infrastructure Library (ITIL).

The updated standard has new requirements mainly on aspects like delivery and planning. Some terms got deleted from sections in the latest edition. It also got updated to be easily applicable.
The revised version of ISO got published on 30 September 2018. From this date, organizations will have three years to get the certification of the latest version.

All audits completed until March 2020 would require compliance with ISO 20000:2011, and those submitted beyond that would require compliance with the new standard.

Management Commitment Targets: There should be a clear definition of service management goals defined at different levels. There must also be panning strategies in place, which focus on managing risk and on seizing opportunities.

Awareness: Workers must be aware of their contribution to service management system performance and delivery of services.

Process Management: An organization must document its service management system and processes, manage and continuously enhance them. The measures implemented by third parties must be controllable.
According to the information Technology Infrastructure, a provider can help with the introduction of service management. Generally, it is not required.

Most importantly, the new standard introduces a new High-Level Structure (HLS) compliant to different management system standards. It will make it easy for companies to get certifications for several ISO Standards, such as ISO 9001 (quality management).

“Terms and Definitions” are also upgraded and revised under the new standard. It now has terms referring to specific management system standards, including a reference to the terms and definitions found in ISO/IEC 20000-10. A range of clauses got added or upgraded to reflect the growing trends in service management.

These are changes that focus on establishing a standard for the High-Level Structure, and it uses text used between ISO 20000 and 27001.

The changes will have no direct impact on your existing certification until the Official transition. The transition period is of 18 months after publication. As of 31 March 2020, the new standard would define the basis of the audit.

Yes, with the help of GAP analysis, we can jointly clarify some questions:

Are there necessary changes to make in the company?
Do I need training?
Should I adapt the organizational documents or the credentials of the management system?

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